The monthly time is there for you every month to reserve your place in our queue and resources, therefore it does not rollover. You will know for sure that what you will request within the 30/60/240 minutes of time will be addressed immediately by our team.

The idea behind the client plans is preventative care. However, in the case your website goes into the “emergency room”, we will be there to take care of things. We cannot give you fake promises that your website will not be hacked, but can promise you that we will take all the preventive measures, as well as restore it and clean it up, if needed.

The most common requests are about small design improvements and content updates. However, we could get anything done, which fits in your monthly support time, done. If your request exceeds the allotted time, this will result in a formal quote for additional work.

The fastest means of communication is email as it yields the fastest response. On the other hand, brainstorming works best when communicated through a phone or a video call. These calls are included in our Premium and Elite plans and aim at helping with website growth and improvements.

In the case your task requires more than your monthly support time, we could submit a separate quote for you. However, depending on the task and with your approval we could work past the time as we bill any extra work at our support rate of $80/hr.

You absolutely can! We cherish the relationships with our clients and understand that change could be necessary and do not want to lock anyone in. You could request a cancellation via the contact form below.

These plans are for websites we build or redesign. However, we welcome clients who are looking for long term relationship with a web design & development team.

We would run an evaluation of the website and search for any issues, which might arise, and make sure it is compatible with the service we provide. Depending on the type of your website, this process is usually billed as a 2-4 hour task.